Customer Satisfaction Survey

In order to improve the level of quality and service offered to our customers, we are asking for your assistance in evaluating our past performance. Please complete this brief customer satisfaction survey so that we can work towards providing consistently better service in the future. Thank You.


Past Services Provided: (check all that apply)

Please indicate your level of satisfaction from 1-5, with 5

being extremely satisfied and 1 being not at all satisfied.



Initial contact and/or other Communications:
1
2
3
4
5
Quotation was accurate and provided in a timely manner:
1
2
3
4
5
Pricing / Value for services requested and received:
1
2
3
4
5
Quality of products and/or services received:
1
2
3
4
5
Expectations were met in regards to On-Time Delivery:
1
2
3
4
5
Customer Service personnel were responsive to our needs:
1
2
3
4
5
Adequate Technical Support was provided when necessary:
1
2
3
4
5
Any Problem(s) were resolved promptly and satisfactorily:
1
2
3
4
5
Appropriate Paperwork was received as expected:
1
2
3
4
5
Shipping and Receiving facilities were adequate:
1
2
3
4
5
Overall Satisfaction in doing business with Faxon Machining:
1
2
3
4
5
What service(s) or procedure(s) would you like to see improved?
Would you recommend Faxon Machining to others?
Have any Faxon employees been especially helpful?
Please write any additional comments and/or suggestions:
Company Name:
Person Completing Survey:
Title:
Verification: